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Return Policy

If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. We accept returns for any reason. We are happy to issue you a refund to your original form of payment. 

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Defective items must be reported within 4 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Items purchased can be returned via mail to our distribution center. No in-person drop offs will be accepted at our distribution center or corporate office. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, BaeBlu will not issue a refund. 

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. BaeBlu does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Reserved Rights Regarding Returns

BaeBlu reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of abuse
  • Potential fraudulent or criminal activity.

Similarly, BaeBlu reserves the right to refuse service to any customer or entity, due to similar actions as noted above. 

Non-BaeBlu items sent to our distribution center will be discarded upon receipt.

Final Sale Items

All sample items are considered “Final Sale” and cannot be returned for a refund.  In the event of an unauthorized return, BaeBlu reserves the right to discard the item without issuing a refund.

Exchanges

If you would like to exchange your item, please follow our return process. You may reorder the correct color before your item is sent back to us. We will process your refund upon receipt.

Damaged Items

Please contact our Customer Care at info@baeblu.com and send a picture of your damaged item(s). If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you a refund and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. 

Once we receive your package, we will issue you a refund in the amount of your item, plus the cost of the shipping  and return shipping (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

Return by Mail

Please print and fill out our return slip (click HERE to download a copy). Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.

Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories).  We do not accept returns on samples.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages. 

Send your package to:

BaeBlu Returns

525 N Miller Rd #208

Scottsdale, AZ 85257

Credit

We do not issue store credit in the form of gift cards.

Stale Returns

BaeBlu requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item exceeds the then current value of the item, BaeBlu will apply a 50% restocking fee to the item(s) when processed in our distribution center. An refund for the remaining balance will be issued following our normal returns process.

 

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