Return Policy

Start Your Return

Before sending anything back, please email our Customer Happiness Team at info@baeblu.com. Include your order number and the product you need help with so we can review your request and provide the appropriate next steps.

Depending on the situation, we may offer a replacement or a refund. If we ask you to return a product, we’ll provide return instructions and cover the return shipping cost.

Used + Unused Products

Eligible used and unused products may be returned for any reason within 30 days of delivery. Please contact us before sending any product back, as unauthorized returns may not be accepted.

Original shipping charges are nonrefundable.

Exchanges

Instead of an exchange, we may issue a refund for your eligible return so you can place a new order for your preferred product or shade.

Samples + Final Sale Items

Samples and products marked Final Sale are not eligible for return, replacement, or refund. Any item considered Final Sale will be identified on the product page before purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@baeblu.com. Include your order number, a description of the issue, and clear photos when applicable so our team can help resolve it promptly.

Please do not send a damaged or incorrect item back unless our team asks you to do so.

Refunds

Once your refund is approved, we’ll confirm it by email. Processing times may vary depending on your bank or payment provider. Original shipping charges are nonrefundable.

Reserved Rights

To keep our return policy fair and sustainable, BaeBlu reserves the right to limit, refuse, or reject a return or future service in cases involving suspected fraud, policy abuse, or an irregular or excessive return history.

Products not sold by BaeBlu and unauthorized items sent to our distribution center may be discarded.

Need Help?

We’re happy to help. Email our Customer Happiness Team at info@baeblu.com.