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FAQ

Do you offer a guarantee?

Yes. If for any reason you are not satisfied with your purchase from BaeBlu, you may return the unused portion for a full refund (less shipping fees). Returns must be returned within 30 days of the ship date. Customers are responsible for return shipping. To start the return process please contact info@baeblu.com.

 

Do you offer exchanges?

We are unable to accommodate standard exchanges. If you would like a different color, please see our Return Policy.

 

How do I change/update my order?

We start fulfilling your order as soon as it is placed so that we can get your products to you in the shortest amount of time. For that reason, we are unable to modify or amend orders after they are placed. If applicable, orders in pending status may be cancelled and refunded so that the customer may re-purchase all desired products. We appreciate your understanding.

 

I haven’t received my package. What should I do?

Most orders are shipped via USPS, so you can use the tracking number that was sent in your order confirmation email to locate your package. You can track your package via USPS by clicking here. Or you can track your package on our website with any tracking number by clicking here. If that doesn’t work, email us at info@baeblu.com and we will track it down for you.

 

How can I check the status of my order?

You will receive a confirmation email when you place your order, and then again when your package has shipped. For more up to date status updates, check your tracking number which can be found when logging into your account or in your shipping confirmation email.

 

What ingredients are used in BaeBlu products?

General information on the types of ingredients we use and don't use can be found on our What We Use and Don't Use page. Specific product ingredients can be found at the bottom of each product page. 
I'm Vegan. How can I shop for all of your Vegan products?
BaeBlu is primarily a vegan company, however we do have some products that contain beeswax and are therefore considered vegetarian. You can find all of our 100% vegan products by clicking our Vegan Collection.



I have Celiac Disease. How can I shop for all of your Gluten-Free products?

BaeBlu is also a predominately Gluten-Free company, but few of our products do include gluten containing ingredients. You can find all of our 100% GF products by clicking our Gluten-Free Collection. *Note- our GF products do not contain ingredients with gluten, however they are not manufactured in a certified GF facility. All of the facilities that manufacture our products are certified by the FDA and use Good Manufacturing Practices to minimize any possible cross contamination. If you have a severe allergy we recommend testing the product on a small area of your body to ensure you do not have any reactions. If you do have a reaction please let us know by emailing us.

 

I have extremely sensitive skin. Truly, I'm sensitive to almost everything. Will your products work for me?  

We have many customers who come to us with severe sensitive and use our products with much success. Of course, everyone is different. While we cannot guarantee that our products will work for you, we CAN guarantee that if they do NOT work, you can return them in thirty days, with no questions asked. If you're very sensitive you may want to check out our  What We Use and Don't Use page. We also have the ingredients listed at the bottom of every product page. If you have a question about a specific product you can email us and we will be happy to answer any and all questions!